Amazon Go

Amazon executive tells workers that Amazon Go stores will begin receiving cash payments to address ‘segregation’ concerns

amazon go grocery store location seattle washington
An empty Amazon Go grocery store with full inventory at the Amazon Go store in Seattle. Source: The Verge


  • Amazon’s Steve Kessel, who runs physical stores, said a month ago that the organization intends to include “extra installment systems” to its Go stores.
  • A representative affirmed Kessel’s remark yet didn’t give a time allotment to the change.
  • The move comes as a developing number of urban areas and states are ordering laws that expect stores to acknowledge money.

Amazon Go stores, which let clients purchase things without holding up in checkout lines, will begin tolerating money, in the midst of strengthening analysis that the organization is victimizing the unbanked.

In an inward all-hands meeting a month ago, Steve Kessel, Amazon’s senior VP of physical stores, told representatives that the organization designs “extra installment components” at its Go stores. Kessel was reacting to an inquiry regarding how Amazon intends to address “segregation and elitism” at the cashierless stores, which charge buys utilizing an application associated with a bank or Mastercard.

Kessel featured a portion of the new installment strategies Amazon has as of late added to its site, including a pilot that acknowledges government financed SNAP benefits and another program called Amazon Cash, which gives clients a chance to add money to their advanced records by conveying cash to a nearby store like 7-Eleven or CVS.

“We’re in prior days yet it’s a critical concentration for us and we’ll keep on expanding those techniques with our stores,” Kessel said at the gathering, a chronicle of which was heard by CNBC. Kessel didn’t give a time period to the progressions or explicitly state what the organization will do.

The organization has 10 Amazon Go stores, and Bloomberg revealed in September that the organization is thinking about opening up to 3,000 cashierless stores by 2021.

Tolerating money could help temper analysis that Amazon’s cashierless model neglects to serve a sizable part of U.S. families while likewise growing Amazon Go’s client base. An ever increasing number of urban communities and states are sanctioning laws that expect stores to acknowledge money to take into account the unbanked, who represent 6.5 percent (about 8.4 million) of U.S. family units, as per a 2017 FDIC report.

In a messaged articulation to CNBC, an Amazon representative affirmed Kessel’s remarks and the organization’s arrangement to acknowledge money at Go stores however declined to include subtleties. The representative depicted the procedure as “you’ll look at, pay with money, and after that get your change.”

“We are attempting to acknowledge money at Amazon Go,” the representative said.